Delivery and Returns


Lead Times

The majority of our products are available for immediate dispatch, however, some products do have an increased lead time which would be reported on the product page.

On applicable products, please order before 1pm for dispatch the same working day

Domestic Shipping Services

Service Estimated Delivery Time Price
Standard Delivery
(UK Mainland)
Lead Time +
1/2 Days
Next Day Delivery (AM)
(UK Mainland)
Lead Time +
1 Day (Before 1pm)
Next Day Delivery (AM)
(UK Mainland)
Lead Time +
Following Saturday
Standard Delivery
(Highlands & Islands)
Lead Time +
2/3 Days
Showroom Collection
(Greater Manchester)
Lead Time Only Free

International Shipping

International shipping is available. Prices and leadtimes vary by location and are calculated at checkout.

All orders are shipped on a Delivery Duty Unpaid (DDU) basis and you may be charge a customs/import charge depending on the specific customs rules of your delivery country. We cannot be held responsible for any charges incurred.

Cancellations & Returns

Custom Specified Products

Many of our products are cut to size to meet your requirements (e.g. artificial grass & joining tape). Once your order has been cut to measurement, it cannot be cancelled or returned (unless faulty). We would advise that you ensure your measurments are correct and that you have reviewed our product samples before you place your order.

Other Products

Non-customised products can be returned to us within 28 days of receipt. Returned goods must be in an unopened and resalable condition. Please note that for non-faulty products, you as the customer are responsible for the returns carriage costs - we recommend using a tracked service.

Returns Address
Ultimate Grass
7 Trafford Moss Road
Astra Business Park
M17 1SQ

Faulty Products

If you believe any item in your order to be faulty please contact us as soon as possible after receipt. Please provide a detailed description of the fault and ideally provide photographic evidence. Once we have reviewed the issue we will come back to you with a resolution (usually with 2-3 working days).

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